Starbike Customer Service
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- Posts: 4
- Joined: Wed Apr 06, 2011 4:11 pm
Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com
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- Posts: 4
- Joined: Wed Apr 06, 2011 4:11 pm
Still absolutely no response. I am at the point of desperation now. I just cannot believe such a well regarded business would simply not respond to their customer?? I'm out several hundred euro here. Unbelievable.
Is it possible for you to phone or fax them? I found the following online: Tel.: 07831/969160 Fax: 07831/969161
I ordered some wheels and other stuff from them a couple years ago and I was astonished at the poor packaging. Fortunately, everything was fine. I hope your situation gets resolved to your satisfaction.
I ordered some wheels and other stuff from them a couple years ago and I was astonished at the poor packaging. Fortunately, everything was fine. I hope your situation gets resolved to your satisfaction.
Hello!
You got answer yesterday. Sorry, recently mail support was very demanding as we had a warehouse move, very large website update, Brexit und of course Covid19 simultaneously.
You got answer yesterday. Sorry, recently mail support was very demanding as we had a warehouse move, very large website update, Brexit und of course Covid19 simultaneously.
- Pistol2208
- Posts: 68
- Joined: Tue Jan 24, 2006 3:03 pm
- Location: Derby
I'm also struggling to get a response from them, ordered a week last Monday and they told me last week my parcel will ship on Wednesday this week, but still not shipped and not telling me what is going on. A real shame as I had heard good things.
The only email I have had is to let me know they are struggling answering emails.
The only email I have had is to let me know they are struggling answering emails.
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
- Pistol2208
- Posts: 68
- Joined: Tue Jan 24, 2006 3:03 pm
- Location: Derby
I had heard some bad things and reviews but generally good it seems that just recently they are having some issues. I just want them to let me know what is going on, but they're just not responding to my emails, just very frustrating. I ordered some items from R2 bike with no issues.
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
Sorry, we will resolve your issue immediately.Pistol2208 wrote: ↑Fri Feb 12, 2021 9:53 pmI had heard some bad things and reviews but generally good it seems that just recently they are having some issues. I just want them to let me know what is going on, but they're just not responding to my emails, just very frustrating. I ordered some items from R2 bike with no issues.
- Pistol2208
- Posts: 68
- Joined: Tue Jan 24, 2006 3:03 pm
- Location: Derby
Thank you for responding on here, It was begining to get quite frustrating not hearing anything from you.
Will the refund go through today?
Many thanks
Pete
Will the refund go through today?
Many thanks
Pete
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
- Pistol2208
- Posts: 68
- Joined: Tue Jan 24, 2006 3:03 pm
- Location: Derby
I've just received the refund but it's 10 euros less than what I paid (10% of the order) I understand exchange rates can change but if this is the case it should have gone up.
Please can you refund the full amount.
Please can you refund the full amount.
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
- ultimobici
- in the industry
- Posts: 4462
- Joined: Sun Nov 21, 2004 2:45 pm
- Location: Trento, Italia
- Contact:
Maybe it would be better to communicate by DM? You’ve got their attention now so no further need to publicly air your grievances? Being in the industry you surely get that?Pistol2208 wrote:I've just received the refund but it's 10 euros less than what I paid (10% of the order) I understand exchange rates can change but if this is the case it should have gone up.
Please can you refund the full amount.
Sent from my iPhone using Tapatalk
- Pistol2208
- Posts: 68
- Joined: Tue Jan 24, 2006 3:03 pm
- Location: Derby
I agree totally, it's just that they responded to me on here, but your correct this is not the best place to communicate.
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)
Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com
I just submitted payment today for a bar and stem. Had very good, prompt email interaction with Mr. Passaro. It was special order and he got in touch with distributor right away and got back to me about the order within two days. Even a price break. We shall see when it actually ships.
2016 Time Skylon w/Sram Force 22 and Boyd 60's
2020 Merida 8000e w/Sram Force AXS and Token 52's
2020 Merida 8000e w/Sram Force AXS and Token 52's