Starbike Customer Service

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maccoretti
Posts: 4
Joined: Wed Apr 06, 2011 4:11 pm

by maccoretti

Found my first experience with them a nightmare and no response after they sent me destroyed parts. What do you have to do to get some service? No response at all. Anybody else experienced issues?
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maccoretti
Posts: 4
Joined: Wed Apr 06, 2011 4:11 pm

by maccoretti

Still absolutely no response. I am at the point of desperation now. I just cannot believe such a well regarded business would simply not respond to their customer?? I'm out several hundred euro here. Unbelievable.

by Weenie


Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓    Broad Selection ✓    Worldwide Delivery ✓

www.starbike.com



velomane
Posts: 244
Joined: Sun Jun 27, 2004 1:44 am
Location: Winnipeg, Canada

by velomane

Is it possible for you to phone or fax them? I found the following online: Tel.: 07831/969160 Fax: 07831/969161

I ordered some wheels and other stuff from them a couple years ago and I was astonished at the poor packaging. Fortunately, everything was fine. I hope your situation gets resolved to your satisfaction.

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nmx
Posts: 409
Joined: Wed Jul 04, 2012 4:48 pm

by nmx

Hello!

You got answer yesterday. Sorry, recently mail support was very demanding as we had a warehouse move, very large website update, Brexit und of course Covid19 simultaneously.

GS100
Posts: 256
Joined: Fri Nov 27, 2015 12:00 pm

by GS100

Just thought I'd add my recent experiences from 2020 and 2021 - each item ordered delivered promptly to UK despite Covid and now Brexit. Discount auto applied, several queries dealt with quickly too via the chat.

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Pistol2208
Posts: 69
Joined: Tue Jan 24, 2006 3:03 pm
Location: Derby

by Pistol2208

I'm also struggling to get a response from them, ordered a week last Monday and they told me last week my parcel will ship on Wednesday this week, but still not shipped and not telling me what is going on. A real shame as I had heard good things.

The only email I have had is to let me know they are struggling answering emails.
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)

mnmasotto
Posts: 581
Joined: Mon Jun 06, 2011 7:16 pm
Location: Irvine, CA

by mnmasotto

I have bought many items from these guys over the years without any issues. However, shipments from many asian countries have been delayed lately. Sometimes up to two weeks late.

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Pistol2208
Posts: 69
Joined: Tue Jan 24, 2006 3:03 pm
Location: Derby

by Pistol2208

mnmasotto wrote:
Fri Feb 12, 2021 9:38 pm
I have bought many items from these guys over the years without any issues. However, shipments from many asian countries have been delayed lately. Sometimes up to two weeks late.
I had heard some bad things and reviews but generally good it seems that just recently they are having some issues. I just want them to let me know what is going on, but they're just not responding to my emails, just very frustrating. I ordered some items from R2 bike with no issues.
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)

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nmx
Posts: 409
Joined: Wed Jul 04, 2012 4:48 pm

by nmx

Pistol2208 wrote:
Fri Feb 12, 2021 9:53 pm
mnmasotto wrote:
Fri Feb 12, 2021 9:38 pm
I have bought many items from these guys over the years without any issues. However, shipments from many asian countries have been delayed lately. Sometimes up to two weeks late.
I had heard some bad things and reviews but generally good it seems that just recently they are having some issues. I just want them to let me know what is going on, but they're just not responding to my emails, just very frustrating. I ordered some items from R2 bike with no issues.
Sorry, we will resolve your issue immediately.

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Pistol2208
Posts: 69
Joined: Tue Jan 24, 2006 3:03 pm
Location: Derby

by Pistol2208

Thank you for responding on here, It was begining to get quite frustrating not hearing anything from you.

Will the refund go through today?

Many thanks

Pete
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)

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nmx
Posts: 409
Joined: Wed Jul 04, 2012 4:48 pm

by nmx

Yes

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Pistol2208
Posts: 69
Joined: Tue Jan 24, 2006 3:03 pm
Location: Derby

by Pistol2208

I've just received the refund but it's 10 euros less than what I paid (10% of the order) I understand exchange rates can change but if this is the case it should have gone up.

Please can you refund the full amount.
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)

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ultimobici
in the industry
Posts: 4464
Joined: Sun Nov 21, 2004 2:45 pm
Location: Trento, Italia
Contact:

by ultimobici

Pistol2208 wrote:I've just received the refund but it's 10 euros less than what I paid (10% of the order) I understand exchange rates can change but if this is the case it should have gone up.

Please can you refund the full amount.
Maybe it would be better to communicate by DM? You’ve got their attention now so no further need to publicly air your grievances? Being in the industry you surely get that?


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Pistol2208
Posts: 69
Joined: Tue Jan 24, 2006 3:03 pm
Location: Derby

by Pistol2208

I agree totally, it's just that they responded to me on here, but your correct this is not the best place to communicate.
Factor 02 10.9lb / 4.9 KG
Planet X RT80 13.1lb / 5.94 KG
Litespeed Ghisallo 10.2lb / 4.63 KG (sold)

by Weenie


Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓    Broad Selection ✓    Worldwide Delivery ✓

www.starbike.com



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HappyGuy
Posts: 117
Joined: Tue Jan 19, 2021 4:01 pm

by HappyGuy

I just submitted payment today for a bar and stem. Had very good, prompt email interaction with Mr. Passaro. It was special order and he got in touch with distributor right away and got back to me about the order within two days. Even a price break. We shall see when it actually ships.
2016 Time Skylon w/Sram Force 22 and Boyd 60's
2020 Merida 8000e w/Sram Force AXS and Token 52's

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