2021 Canyon Aeroad
Moderator: robbosmans
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Heard from Canyon Warranty twice now.
The first email suggested a tutorial on Aeroad assembly. I’m serious.
The second offered:
“Apologies for the issue you have been having with your Aeroad. What we can do is bring the bike into our warehouse for servicing so the team can take a look at it and work to resolve the issue. Currently our estimated timeline for service is around 6-8 weeks including shipping times. If you would like to go ahead with this, please let me know and I will get everything processed.”
This is not a good start.
Mind you, this bike is 8 weeks old.
Sent from my iPhone using Tapatalk Pro
The first email suggested a tutorial on Aeroad assembly. I’m serious.
The second offered:
“Apologies for the issue you have been having with your Aeroad. What we can do is bring the bike into our warehouse for servicing so the team can take a look at it and work to resolve the issue. Currently our estimated timeline for service is around 6-8 weeks including shipping times. If you would like to go ahead with this, please let me know and I will get everything processed.”
This is not a good start.
Mind you, this bike is 8 weeks old.
Sent from my iPhone using Tapatalk Pro
- wheelsONfire
- Posts: 6294
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Canyon must have had lots of headache regarding the Aeroad. No wonder they have a revised version out pretty soon....ome rodriguez wrote: ↑Tue Mar 21, 2023 11:46 pmhttps://road.cc/content/feature/check-o ... oad-300041
Hopefully smart enough to go for a better BB standard to.
And yes, Van Der Poels bike looks very nice
Bikes:
Ax Lightness Vial EVO Race (2019.01.03)
Open *UP* (2016.04.14)
Paduano Racing Fidia (kind of shelved)
Ex bike; Vial EVO D, Vial EVO Ultra, Scott Foil, Paduano ti bike.
Ax Lightness Vial EVO Race (2019.01.03)
Open *UP* (2016.04.14)
Paduano Racing Fidia (kind of shelved)
Ex bike; Vial EVO D, Vial EVO Ultra, Scott Foil, Paduano ti bike.
- wheelsONfire
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- Joined: Mon Jul 07, 2014 8:15 am
- Location: NorthEU
What if you asked to revoke the purchase?LedZeppelin007 wrote: ↑Wed Mar 22, 2023 12:11 amHeard from Canyon Warranty twice now.
The first email suggested a tutorial on Aeroad assembly. I’m serious.
The second offered:
“Apologies for the issue you have been having with your Aeroad. What we can do is bring the bike into our warehouse for servicing so the team can take a look at it and work to resolve the issue. Currently our estimated timeline for service is around 6-8 weeks including shipping times. If you would like to go ahead with this, please let me know and I will get everything processed.”
This is not a good start.
Mind you, this bike is 8 weeks old.
Sent from my iPhone using Tapatalk Pro
Bikes:
Ax Lightness Vial EVO Race (2019.01.03)
Open *UP* (2016.04.14)
Paduano Racing Fidia (kind of shelved)
Ex bike; Vial EVO D, Vial EVO Ultra, Scott Foil, Paduano ti bike.
Ax Lightness Vial EVO Race (2019.01.03)
Open *UP* (2016.04.14)
Paduano Racing Fidia (kind of shelved)
Ex bike; Vial EVO D, Vial EVO Ultra, Scott Foil, Paduano ti bike.
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- Joined: Fri Aug 24, 2018 4:43 pm
Hard to see anything to suggest a different BB standard, and the cockpit is still unfortunately the same system. Those remain the two major flaws in the design. Seatpost is probably going to be ok in this new iteration tho.wheelsONfire wrote: ↑Wed Mar 22, 2023 9:53 amCanyon must have had lots of headache regarding the Aeroad. No wonder they have a revised version out pretty soon....ome rodriguez wrote: ↑Tue Mar 21, 2023 11:46 pmhttps://road.cc/content/feature/check-o ... oad-300041
Hopefully smart enough to go for a better BB standard to.
And yes, Van Der Poels bike looks very nice
They had a close-up on the top tube pre-race, which showed a clamp screw at the top back towards the seatpost. I'm surprised they put the mount at the top. It looks quite amateurish on such a gorgeous frame.
Canyon Aeroad CFR Di2 | Canyon Ultimate SLX 9.0 Di2 | Trek Domane SL5 Disc (Gravel Bike / Fly-Away Road Bike) | Orbea Tera H-30 Disc (Touring Bike)
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If you mean ask to send back for a refund, I absolutely have asked. I’m hoping that’s where it ends up.wheelsONfire wrote:What if you asked to revoke the purchase?LedZeppelin007 wrote: ↑Wed Mar 22, 2023 12:11 amHeard from Canyon Warranty twice now.
The first email suggested a tutorial on Aeroad assembly. I’m serious.
The second offered:
“Apologies for the issue you have been having with your Aeroad. What we can do is bring the bike into our warehouse for servicing so the team can take a look at it and work to resolve the issue. Currently our estimated timeline for service is around 6-8 weeks including shipping times. If you would like to go ahead with this, please let me know and I will get everything processed.”
This is not a good start.
Mind you, this bike is 8 weeks old.
Sent from my iPhone using Tapatalk Pro
Unfortunately, I’ve upgraded the crank, wheels, and saddle (and sold the old parts) which complicates things.
Sent from my iPhone using Tapatalk Pro
- wheelsONfire
- Posts: 6294
- Joined: Mon Jul 07, 2014 8:15 am
- Location: NorthEU
Hm, yes i agree, that complicates things. How would you like it to be resolved more precisely?LedZeppelin007 wrote: ↑Wed Mar 22, 2023 4:27 pmIf you mean ask to send back for a refund, I absolutely have asked. I’m hoping that’s where it ends up.wheelsONfire wrote:What if you asked to revoke the purchase?LedZeppelin007 wrote: ↑Wed Mar 22, 2023 12:11 amHeard from Canyon Warranty twice now.
The first email suggested a tutorial on Aeroad assembly. I’m serious.
The second offered:
“Apologies for the issue you have been having with your Aeroad. What we can do is bring the bike into our warehouse for servicing so the team can take a look at it and work to resolve the issue. Currently our estimated timeline for service is around 6-8 weeks including shipping times. If you would like to go ahead with this, please let me know and I will get everything processed.”
This is not a good start.
Mind you, this bike is 8 weeks old.
Sent from my iPhone using Tapatalk Pro
Unfortunately, I’ve upgraded the crank, wheels, and saddle (and sold the old parts) which complicates things.
Sent from my iPhone using Tapatalk Pro
Wait for a new frameset (revised), get a new current, money back (what you really mentioned i am aware) or make it easy and go for Ultimate?
Bikes:
Ax Lightness Vial EVO Race (2019.01.03)
Open *UP* (2016.04.14)
Paduano Racing Fidia (kind of shelved)
Ex bike; Vial EVO D, Vial EVO Ultra, Scott Foil, Paduano ti bike.
Ax Lightness Vial EVO Race (2019.01.03)
Open *UP* (2016.04.14)
Paduano Racing Fidia (kind of shelved)
Ex bike; Vial EVO D, Vial EVO Ultra, Scott Foil, Paduano ti bike.
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- Joined: Tue Dec 08, 2020 3:46 pm
It’s my only road bike and I need it soon. The weather is starting to break and I’ve got to be able to ride outside or I will go nuts lol.wheelsONfire wrote:Hm, yes i agree, that complicates things. How would you like it to be resolved more precisely?LedZeppelin007 wrote: ↑Wed Mar 22, 2023 4:27 pmIf you mean ask to send back for a refund, I absolutely have asked. I’m hoping that’s where it ends up.wheelsONfire wrote:What if you asked to revoke the purchase?LedZeppelin007 wrote: ↑Wed Mar 22, 2023 12:11 amHeard from Canyon Warranty twice now.
The first email suggested a tutorial on Aeroad assembly. I’m serious.
The second offered:
“Apologies for the issue you have been having with your Aeroad. What we can do is bring the bike into our warehouse for servicing so the team can take a look at it and work to resolve the issue. Currently our estimated timeline for service is around 6-8 weeks including shipping times. If you would like to go ahead with this, please let me know and I will get everything processed.”
This is not a good start.
Mind you, this bike is 8 weeks old.
Sent from my iPhone using Tapatalk Pro
Unfortunately, I’ve upgraded the crank, wheels, and saddle (and sold the old parts) which complicates things.
Sent from my iPhone using Tapatalk Pro
Wait for a new frameset (revised), get a new current, money back (what you really mentioned i am aware) or make it easy and go for Ultimate?
So, I think the hopeful outcome is to exchange it for a model of equal value. Alternatively, I could send it in for service, buy a different non-Canyon bike (an S5 or a System Six) and sell the Canyon when I get it back. But that is pretty low on the list.
It’s soooo frustrating because the bike is so good when it works.
Sent from my iPhone using Tapatalk Pro
In the Netherlands that was not a problem. I could (but I didn't) return my CFR frame of which I sold the SRAM parts. They deducted less then the amount I sold the parts forLedZeppelin007 wrote: ↑Wed Mar 22, 2023 4:27 pmIf you mean ask to send back for a refund, I absolutely have asked. I’m hoping that’s where it ends up.wheelsONfire wrote:What if you asked to revoke the purchase?LedZeppelin007 wrote: ↑Wed Mar 22, 2023 12:11 amHeard from Canyon Warranty twice now.
The first email suggested a tutorial on Aeroad assembly. I’m serious.
The second offered:
“Apologies for the issue you have been having with your Aeroad. What we can do is bring the bike into our warehouse for servicing so the team can take a look at it and work to resolve the issue. Currently our estimated timeline for service is around 6-8 weeks including shipping times. If you would like to go ahead with this, please let me know and I will get everything processed.”
This is not a good start.
Mind you, this bike is 8 weeks old.
Sent from my iPhone using Tapatalk Pro
Unfortunately, I’ve upgraded the crank, wheels, and saddle (and sold the old parts) which complicates things.
Sent from my iPhone using Tapatalk Pro
Canyon Aeroad CFR
Canyon Grail CF
Canyon Grail CF
Not gonna happen.wheelsONfire wrote: ↑Wed Mar 22, 2023 9:53 amHopefully smart enough to go for a better BB standard to.
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This is what they are proposing now (sending back minus the sold parts and upgrades). They did not tell, me however, what the refund would be. I’m afraid they will deduct quite a lot.tomtom wrote:In the Netherlands that was not a problem. I could (but I didn't) return my CFR frame of which I sold the SRAM parts. They deducted less then the amount I sold the parts forLedZeppelin007 wrote: ↑Wed Mar 22, 2023 4:27 pmIf you mean ask to send back for a refund, I absolutely have asked. I’m hoping that’s where it ends up.wheelsONfire wrote:What if you asked to revoke the purchase?LedZeppelin007 wrote: ↑Wed Mar 22, 2023 12:11 amHeard from Canyon Warranty twice now.
The first email suggested a tutorial on Aeroad assembly. I’m serious.
The second offered:
“Apologies for the issue you have been having with your Aeroad. What we can do is bring the bike into our warehouse for servicing so the team can take a look at it and work to resolve the issue. Currently our estimated timeline for service is around 6-8 weeks including shipping times. If you would like to go ahead with this, please let me know and I will get everything processed.”
This is not a good start.
Mind you, this bike is 8 weeks old.
Sent from my iPhone using Tapatalk Pro
Unfortunately, I’ve upgraded the crank, wheels, and saddle (and sold the old parts) which complicates things.
Sent from my iPhone using Tapatalk Pro
Sent from my iPhone using Tapatalk Pro
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- Posts: 1376
- Joined: Fri Feb 24, 2006 9:16 am
Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com
- robbosmans
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I would guess a 2024 update so end of the year.