Was I bait & switched by IBKsports?
Posted: Wed May 17, 2023 11:06 am
I was looking for Aethos frameset for a while online and found a nice deal on IBKsports. I emailed them with a question about the frameset (if it's easy to peel off the logo) and after getting "we don't really know" answer I ordered it anyway and paid the listed price (it was listed as available in their online store so I filled up the form and made a payment).
After a few days I've got an information that this specific color is not available and they offered me a few different ones. I didn't like those so I asked for a refund. They offered me some 2023 colors as well and a new price but I really didn't want those so asked for a refund again which I've got.
The thing is that the color I ordered is still listed on the website (but this time at higher price). It wasn't a huge discount or anything (15-20% when you compare to other stores). I spent a few hours pondering the purchase, researching how the logo is painted on this specific version, if it's easy to peel off, comparing prices at different vendors etc. so I feel disappointed and I don't think it's a fair practice. Right after I made the order I've got some spam message from unrelated (but bike related) sites as well which leaves a bad taste as well as if the information wasn't kept private.
Am I overreacting here? Any similar experiences?
After a few days I've got an information that this specific color is not available and they offered me a few different ones. I didn't like those so I asked for a refund. They offered me some 2023 colors as well and a new price but I really didn't want those so asked for a refund again which I've got.
The thing is that the color I ordered is still listed on the website (but this time at higher price). It wasn't a huge discount or anything (15-20% when you compare to other stores). I spent a few hours pondering the purchase, researching how the logo is painted on this specific version, if it's easy to peel off, comparing prices at different vendors etc. so I feel disappointed and I don't think it's a fair practice. Right after I made the order I've got some spam message from unrelated (but bike related) sites as well which leaves a bad taste as well as if the information wasn't kept private.
Am I overreacting here? Any similar experiences?
