by Berk on Thu Dec 30, 2021 10:35 am
Hi to all, first of all we give our best and take care, so please drop us an email info(a)berk-composites.com and we'll answer as soon as possible. Please mention that in some cases it can take a few days and some patience is much appreciated, but we won't dissapear anywhere and we do take care of it.
Unfortunately we are not the only company that of course also faces with problems. It of course also all depends from the clamping system, such damage can happen because the small area of the lower cradle (which is in some cases only 1-2mm thick) needs to support the complete rider weight, and after some use it can damage the carbon surface, you tighten it again, and it goes like that untill the failure. Who to blame? We replace such saddles since there is nothing to do here, we only put a note where we recommend max. 5Nm, mainly because such seatpost designs which can cut the saddle rails. If the clamp compresses the saddle rail from both sides at the same area it is no problem to go up to 16Nm (like Specialized, Ritchey etc. seatposts).
Of course as any other product also our won't last a lifetime. We give our best and try to improve it during all the years, we already did quite a few changes which can't be seen, but it is all to improve such things. In 2014 we used to produce the Lupina saddle for max. 85kg and round saddle rails. Till today we decided to produce it for max. 100kg and have the ISO4210 standards for it. As we all know the cycling market grows a lot and also the definition of a customer (also for weightweenie parts) is slightly different like it used to be, and today we are asking ourself at the company if we should go for up to 120kg rider weight, but then such saddle won't be good for a 60kg rider and it is a completely different product. Every season there are some improvements which maybe can't be seen, but we are giving our best. There are more than 10.000 Lupina saddles worldwide and of course there are also warranty cases or any other problems. There is traveling with poor bike bags, crashes, bad or no maintence etc.,..and we give our best to find a solution, I dare to say that we didn't let anyone down or without a solutions.
Last edited by
Berk on Thu Dec 30, 2021 10:43 am, edited 1 time in total.