Back by popular demand, the general all-things Road forum!
Moderator: robbosmans
-
merser
- Posts: 31
- Joined: Sat Jun 24, 2017 8:05 pm
by merser on Wed Jul 19, 2017 11:28 pm
havana wrote:Ribble is happy to give you a refund instead of a new product.
I just returned my FD, bought a new one locally and got the money back from Ribble.
Oh hell! I'll do that if that's the case. How did you do that? Or how would I do that in my scenario? Just ask?
Sent from my iPhone using Tapatalk
-
havana
- Posts: 454
- Joined: Tue Jan 09, 2007 5:04 pm
by havana on Thu Jul 20, 2017 6:03 am
Well, I just bought a new one. Contacted the returns department. They asked me to return the item. So i did. Added a small letter (yes, very old fashioned) that stated:
"I've already bought a new one @ my local LBS, so it would be great if you would just refund me instead of sending me a new part".
And so they did. It's a win-win situation since they didn't have to pay the shipping costs back to The Netherlands.
Editor-in-chief CycloWorld.cc - the largest database of gran fondo's and sportives in the world.
-
merser
- Posts: 31
- Joined: Sat Jun 24, 2017 8:05 pm
by merser on Thu Jul 20, 2017 7:30 am
havana wrote:Well, I just bought a new one. Contacted the returns department. They asked me to return the item. So i did. Added a small letter (yes, very old fashioned) that stated:
"I've already bought a new one @ my local LBS, so it would be great if you would just refund me instead of sending me a new part".
And so they did. It's a win-win situation since they didn't have to pay the shipping costs back to The Netherlands.
Superb. Ill give them a call this morning and see what I can do.
Thanks.
Sent from my iPhone using Tapatalk
-
Pokerface07
- Posts: 213
- Joined: Wed Jun 06, 2012 11:43 pm
by Pokerface07 on Fri Jul 21, 2017 7:42 pm
merser wrote:havana wrote:Well, I just bought a new one. Contacted the returns department. They asked me to return the item. So i did. Added a small letter (yes, very old fashioned) that stated:
"I've already bought a new one @ my local LBS, so it would be great if you would just refund me instead of sending me a new part".
And so they did. It's a win-win situation since they didn't have to pay the shipping costs back to The Netherlands.
Superb. Ill give them a call this morning and see what I can do.
Thanks.
Sent from my iPhone using Tapatalk
Just offer to buy one from them and ask if they can refund the cost once the warranty issue is confirmed.